Use this guide to understand the steps, safeguards, and responsibilities that apply to this service.
Why KYC is required
- Build With Me handles property, construction, wallet, escrow, finance, fulfilment, and professional-service workflows. Strong identity controls help reduce fraud and protect customers, vendors, staff, and partners.
Account identity
- Each email address and Ghana Card number can be linked to only one active identity account.
- Enter the Ghana Card number in the official format, for example GHA-123456789-1.
- Where NIA IVSP integration is active, the platform validates the Ghana Card and live selfie through the configured verification service.
Legal name handling
- When identity is verified through the approved identity provider, the returned legal name becomes the locked legal identity for the account.
- The verified date of birth determines whether the adult workflow or the minor-and-guardian-consent workflow applies.
- The legal name is intended for admin, compliance, and controlled operational views. Public display names can remain separate where the workflow allows.
Live selfie requirement
- Identity verification uses a live camera selfie because live capture is a stronger control against impersonation than an uploaded portrait.
Business and provider checks
- Some provider roles require business name, registration number, registration document, location, professional profile, or other role-specific evidence before approval.
- KYC approval does not automatically approve every provider role. Identity verification and service-role verification are related but separate controls.
Data protection note
- Identity and verification records are restricted by role, logged for audit, and retained under the platform privacy and record-retention rules.
Need help? Submit a support request with the relevant order, document, wallet reference, or service record so the team can review your case.