Use this guide to understand the steps, safeguards, and responsibilities that apply to this service.
What this covers
- Buyer Protection is the set of platform controls used to reduce avoidable risk when a customer buys land, houses, materials, digital products, labour, unique contract services, or construction support through Build With Me Ghana.
- The platform records orders, payments, fulfilment choices, uploaded documents, confirmations, escrow events where applicable, and support conversations so each transaction has an auditable trail.
Protected transaction controls
- Listings that require admin moderation are not meant to become publicly visible until reviewed.
- Land and house transactions use transfer and documentation checks before escrow can be released.
- Materials use storage, pickup, or delivery fulfilment choices so the customer and fulfilment party know what is expected.
- Digital products such as building plans and estimates become available in the customer dashboard after purchase.
Customer responsibilities
- Use the platform messaging, upload, payment, and confirmation tools instead of moving the transaction off-platform.
- Review listing details, verification badges, estimate tables, delivery or pickup choices, and any required documents before confirming completion.
- Raise a support ticket quickly if a listing, payment, document, delivery, or service outcome looks wrong.
When to contact support
- Payment was made but the order, wallet entry, download, or service request is not visible.
- A vendor asks you to pay outside the platform.
- The item or service delivered is materially different from what was approved or purchased.
- A transfer, fulfilment, delivery, or service completion is being disputed.
Need help? Submit a support request with the relevant order, document, wallet reference, or service record so the team can review your case.