Use this guide to understand the steps, safeguards, and responsibilities that apply to this service.
Purpose of escrow
- Escrow is used when Build With Me must hold the vendor portion of a customer payment until service-specific completion controls are satisfied.
- The platform commission and vendor net amount are tracked separately so reporting, refunds, release decisions, and payouts can be reviewed clearly.
Escrow-backed workflows
- Land and house purchases require title transfer and secure document exchange controls before vendor release.
- Labour and unique contract services require completion evidence and customer confirmation before vendor release.
- Build For Me phase payments are controlled by contract, phase evidence, customer inspection, and admin review.
Escrow release
- Release is allowed only after the required documents, evidence, confirmation, or recorded admin override is present in the order or project record.
- If there is a dispute, admin reviews the order trail, messages, uploaded files, completion evidence, and customer/vendor comments before taking a release, refund, or hold decision.
Escrow limitations
- Escrow is a platform control and must be supported by final legal agreements, settlement account arrangements, dispute rules, and continuity planning before public launch.
- Customers and vendors should avoid off-platform payments because those payments cannot be protected by platform escrow controls.
Need help? Submit a support request with the relevant order, document, wallet reference, or service record so the team can review your case.