Use this guide to understand the steps, safeguards, and responsibilities that apply to this service.
Material fulfilment choices
- After a material purchase, the customer may choose to keep the materials in storage, pick up from a collection point, or request delivery.
- These choices exist because a construction customer may buy early to protect against price increases but may not be ready to receive all materials immediately.
Keep in storage
- Storage fees are calculated from admin settings and the selected storage duration.
- When storage is paid, the item moves to the customer dashboard storage section and a storage timer begins.
- If storage expires, pickup and delivery can be restricted until overdue storage is paid or extended.
Pickup from nearest collection point
- The platform uses customer location, collection point location, and available inventory to select the nearest suitable collection point.
- The collection point is prompted to prepare the order for pickup.
- A customer who selected pickup may later change to storage or delivery if the order status allows it.
Request delivery
- The platform selects an eligible collection point by stock and proximity, then assigns a delivery professional based on capacity, vehicle type, and guarantor relationship rules.
- Delivery charge calculation may include distance, vehicle class, total weight, total volume, loading or handling factors, and admin-defined minimum fees.
Fulfilment pricing note
- When a collection point fulfils an order after a long storage period, the fulfilment view should show the current fulfilment value and product details while preserving the customer purchase record.
Need help? Submit a support request with the relevant order, document, wallet reference, or service record so the team can review your case.